Beginning Sept. 23, UnitedHealthcare (UHC) will no longer mail overpayment notification letters for most of its Medicare Advantage and commercial health plans, shifting them instead to its digital portals.
The changes apply to:
- Notifications that UHC paid too much on a processed claim;
- Acknowledgment of requests to review an overpayment determination; and
- Decisions on reconsideration reviews and next steps.
The shift also includes letters sent by Optum – UHC’s health care services subsidiary – for “payment accuracy reviews they perform on behalf of UnitedHealthcare. It does not include overpayment letters sent by any other vendor. Those letters will continue to be mailed,” the insurer said.
The announcement also excludes UHC’s Medicaid plans.
Physicians will be able to access the overpayment notifications electronically in one of three ways, via:
Details on each of the aforementioned channels can be found in UHC’s announcement. Texas Medical Association experts recommend physicians check the electronic portals regularly for overpayment notifications.
For questions, contact UnitedHealthcare Provider Services at (877) 842-3210, 7 am to 5 pm CT, Monday through Friday.
Last Updated On
September 07, 2022
Originally Published On
September 07, 2022
Amy Lynn Sorrel
Associate Vice President, Editorial Strategy & Programming
Division of Communications and Marketing
(512) 370-1384