Patient satisfaction

At Your Service: Practices focus on patient experience and convenience - 06/05/2023

Practices focus on patient experience and convenience to compete in an ever-changing medical landscape.

The Next-Gen Practice: How Millennials Are Transforming Medicine - 10/05/2022

Millennials, now the largest living adult generation in the U.S., are searching for on-demand care, transparent pricing, and more supportive workplaces, providing the impetus for new practice models and for existing practices to adapt.

What Patients Want: Doctors Who Listen - 09/23/2021

Mastering these four communication tasks can result in happier,healthier patients.

More Dissatisfaction With U.S. Health Care Quality, Access - 02/05/2019

The percentage of Americans dissatisfied with the quality and availability of health care in the nation have reached levels not seen in a decade, according to data the Gallup organization released in late January.

Appearance Isn't Everything ... - 05/03/2018

When it comes to the physical appearance of your practice, make sure your idea of acceptable doesn’t leave a “dumpy” impression on your patients.

Use These Four Steps With Irate Patients - 12/19/2016

When faced with a highly emotional patient, your first task is to lower the emotional level of the patient so you can negotiate a reasonable solution. Use these four steps to accomplish that.